Tag Archives: infolit

Reference / Info-literacy links of interest 21/4/10

Reference
Singer, Carol A. (2010) Ready Reference Collections: A History. RUSQ 49(3)
Ready reference collections were originally formed, and still exist, because they perform a valuable function in providing convenient access to information that is frequently used at the reference desk. As library collections have been transformed from print to electronic, some of the materials in these collections also have inevitably been replaced by electronic resources. This article explores the historical roots of ready reference collections and their recent evolution.

A post on the Oregon Libraries Network notes some differences between the old and new RUSA Guidelines for Implementing and Maintaining Virtual Reference Services.

Library instruction classes
A Librarian’s Guide to Etiquette suggests: A librarian should begin each library instruction class by plucking headphones from students’ ears, confiscating cell phones, and searching all bookbags for contraband food. If there is any time remaining, show them all how to become fans of the library’s new Facebook page.

In Getting Students to Do the Reading: Pre-Class Quizzes on WordPress (at the Chronicle of Higher Education) Derek Bruff cites the idea that learning involves both transfer of information and assimilation of that information, and that as the assimilation is the hard part it should be done in class time while the transfer is handled before class through readings (or videos). He then discusses how he’s tackled the problem of motivating students to actually do their pre-class readings by creating pre-class quizzes — the answers to which he can then skim before class, and alter his lesson plan if students are finding some topic easier or harder than anticipated.

In the Library with the Lead Pipe is a group blog that posts longer, heavily referenced articles. In Making it their idea: The Learning Cycle in library instruction Eric Frierson quotes the idea that people learn better by putting the pieces together for themselves, and discusses ways to use this in library instruction classes, using the topic of “peer reviewed journals” as a case study.

Steve Lawson blogs about Making time at the beginning for questions – starting a library class with the projector off and just chatting informally with the students about their assignments/projects – he says, “It’s like a mass reference interview.”

For myself, I’ve had a lot of success with adding more interactivity into classes (even some large ones with 250+ students) but one series of my classes in term 1 turned clunky because (as I discovered too late) when I was chatting with students about what they needed to know for their assignment, none of them bothered to mention that they hadn’t actually read the assignment instructions yet.

So for my next class I started off by asking them to explain the assignment to me – fortunately these ones had read it and could talk about it, but my fall-back position would be to stop and give them five minutes to read it, because they’re not going to learn anything in class if they don’t know why they’re being told about it.

I spent the rest of the class alternating between asking them how they go about research and adding other sources/techniques they can use. The students were awesome and the class went like a dream. I used a PowerPoint presentation in edit mode so when I asked a question I could write their answers onto the blank page – colour-coded with white pages for my set-speech stuff, yellow pages for their stuff (and my very occasional additions when they reminded me of something) – and embed it into their subject guide after the class:

What about you: what other techniques have you read about / tried for library tutorials?

Links of interest 25/3/10

Resources
C-SPAN Video Library “indexes, and archives all C-SPAN programming for historical, educational, research, and archival uses.” (Content is primarily US politics but see here for overlap with other subject areas.) All programs since 1987 can be viewed online for free.

Twitter
Following in the popular footsteps of the Fake AP Stylebook Twitter account (“Use a hyphen to join words together, a dash to separate two words that really don’t like each other.”) come rival accounts Fake AACR2 (“2.17B1. Describe an illustrated item as instructed in 2.5C. Optionally, add woodcuts, metal cuts, paper cuts, etc., as appropriate.”) and Fake RDA (“2.3.3 When attempting to parallel title, line title up to proper title, put title in reverse, turn left, shift into drive, turn right.”)

Neat stuff

Links of interest 4/3/2010

Subject Guides
Springshare have created a Best of LibGuides LibGuide to share ideas about “the best of what the LibGuides system has to offer”.

Gale notes on Twitter that “We analyzed search usage growth for 5k libraries; 20% of them use widgets. The libraries using widgets had 60% higher growth.” Widgets can be built from their website (among other tools for measuring and increasing usage).

Infolit by video
Using video to address an immediate research need is an answer to a faculty complaint with students not researching broadly enough. The librarian put together a video in 30 minutes, posted it on his blog, subject guide, and course management system, and watched the video stats climb as students watched it.

COPPUL’s Animated Tutorial Sharing Project collects video tutorials that can be shared among library systems to avoid reinventing the wheel – including project files so libraries can tweak it to fit their environment. The ones I’ve seen are licensed with a “share-alike” Creative Commons license (meaning you can use it and change it but you have to license your finished product with the same license). You can browse or search for databases eg JSTOR.

Miscellaneous Web 2.0
7 Things You Should Know About Backchannel Communication: Mostly backchannel communication happens at techier conferences but 7 Things points out that: “Backchannel communication is a secondary conversation that takes place at the same time as a conference session, lecture, or instructor-led learning activity. This might involve students using a chat tool or Twitter to discuss a lecture as it is happening, and these background conversations are increasingly being brought into the foreground of lecture interaction.”

10 Technology Ideas Your Library Can Implement Next Week “to start creating, collaborating, connecting, and communicating through cutting-edge tools and techniques”.

Measuring the impact of web 2.0 (via a colleague via the LIS-WEB2 mailing list):

Links of interest 14/12/09

A library in a telephone booth

Fix Your Terrible, Insecure Passwords in Five Minutes” talks about some common mistakes in creating passwords and suggests techniques for more secure ones.

Customer service
Zabel, D. and L. J. Pellack (2009) First impressions and rethinking restroom questions, RUSQ 49(1) has garnered a number of thoughtful comments, as well as reactions in the biblioblogosphere including:

Via someone I forget, who pointed out that this works perfectly if you replace the word “computer” with “library/catalogue/database/etc”: How to help someone use a computer.

Information literacy
Karen Schneider recommends and discusses the Project Information Literacy report Lessons Learned: How college students find information in the digital age (PDF, 3MB).

Digital natives, scholarly immigrants on the ACRL blog discusses some of the findings of the Journal of Higher Education article University students’ perceptions of plagiarism.

Links of Interest 4/11/09

Resources
New Zealand Electronic Text Centre has posted a list of online texts for current courses at VUW.

The Dept of Internal Affairs has launched Government datasets online, a directory of publicly-available NZ government datasets (especially but not exclusively machine-readable datasets).

Complementary Twitter accounts:

  • APStylebook (Sample: Election voting: Use figures for totals and separate the large totals with “to” instead of hyphen.)
  • FakeAPStylebook (Sample: To describe more than one octopus, use sixteentopus, twentyfourtopus, thirtytwotopus, and so on.)

Information Literacy
There was a lot of interest at and after LIANZA09 about the Cephalonia Method of library instruction (basically, handing out pre-written questions on cards to students to ask at appropriate times during the tutorial). A recent blogpost by a librarian worn out from too many tutorials wonders “what if the entire class session consisted of me asking students questions? What if I asked them to demonstrate searching the library catalog and databases?”

Scandal du jour
A document by Stephen Abram (SirsiDynix) on open source library management systems (pdf, 424KB) appeared on WikiLeaks. The biblioblogosphere saw this as evidence of SirsiDynix secretly spreading FUD (fear, uncertainty and doubt) against their open-source competition. Stephen Abram replied on his blog that it was never a secret paper and he’s not against open source software but it’s not ready for most libraries. Much discussion followed in his blog comments and on blogs elsewhere; Library Journal has also picked up the story.

For fun
Also at Library Journal, The Card Catalog Makes a Graceful Departure at the University of South Carolina – rather than just dumping it the library is hosting events such as a Catalog Card Boat Race and What Can You Make With Catalog Cards?

Things Librarians Fancy.

Deborah

Here, there and virtually everywhere

library services for distance learners
Anne Ferrier-Watson
abstract (pdf)

[Argh, network cut out in this room.]

History of Virtual Education Reference Desk (VERD)
1997 – BTeaching started distance services
2000 – need to streamline processes so VERD was created
2008(?) – Moodle has taken VERD to a new level

Philosophy to “give students the fishing line, not the fish”
Over 3000 education students are enrolled in online papers

1.75 EFTS supporting VERD. Busier at some times than others.

Asynchronous service – answering Monday to Friday. Many questions asked have been answered before so they’ve got an ongoing work in progress of making previous answers easy to find

5 sections:

  • Request items or information (can fill out a webmail form or ask for help on forums – 7500 views in the last 12 months)
  • Library FAQs (started as answers to easy common queries; now starting to use it for standard answers for more complex questions too)
  • Help with APA referencing (“our favourite section” – laughter – 2500 views in semester B – a few pdf guides and a link to the forums too)
  • Catalogue guides (not high use – many just use it for the link to the library catalogue; starting to think of putting in video tutorials)
  • Guide to finding journal articles (high use – includes videos for using ebsco, proquest, indexNZ; also pdf guides to various databases)

Jing screen capture software – easy to use, free-as-in-beer but not open source.

Feedback from students includes:
“The video instruction is fantastic too as I find it easier to do something if I see it in action.”
“now if I forget a step I can use [the online tutorials] to find the right path again”
“you are like the referencing angel”

Can look at individual activity reports so when someone asks a question you can see where they’ve already looked for help.

Can look at overall activity reports to give an idea of where most activity is happening and most work is best spent.

Q: What’s providing the format?
A: Working around the Moodle format. Not actually a fan about the format but it’s the best they can do.
Suggestion: Worked with McGovern to create ManyAnswers.co.nz which can be put on your own website. (Me: ? Not sure whether she meant the whole manyanswers service or the platform to support your own FAQ.)

Q: Forums available to all students or just distance?
A: Available to those enrolled in those papers.

Q: Are guides available on public site or just private forums?
A: Some static guides (not interactive) are available on the public website. Looking at redeveloping some of this too.

Q: re answering repeat questions
A: Some refer back to previous answers, some move them into FAQs and refer there.

Elsevier scandal for 24/6/09 and other links of interest

Not content with publishing fake journals, Elsevier’s marketing division recently decided to “offer $25 Amazon gift cards to anyone who would give a new textbook five stars in a review posted on Amazon or Barnes and Noble.” Upon exposure, it’s now recanted the scheme.

More New Zealand libraries on the social web:

Photos of libraries to drool over:

A report from Cambridge University about what students are interested in doing on mobile phones: primarily opening hours, location maps, contact info, and access to the library catalogue.

A hilarious and very true rant on attending vendor training sessions; and a more serious post in response on how this applies to the kind of training sessions we give students.

National Library of the Netherlands is to secure long-term preservation of the content of the Directory of Open Access Journals.

Why academic libraries need to be user-centric

It often seems like public libraries are leading the way with user-friendly websites. I think it’s too easy for academic librarians to say, “Well, it’s different for them: their users are kids and teenagers and the general public. Our users are academically-inclined young adults who should be able to cope with learning the Proper Way of Doing Things.”

The problem is the other difference between public library and academic library users: a public library user is a user for a lifetime. An academic library user (barring the few who go on to research and lecturing) is a user for, say, 3-5 years.

Academic library users don’t have time to learn how to do things the “Proper Way”. They’re too busy writing assignments and working to pay for their next electricity bill. And why should we waste our time teaching them the “Proper Way” – only to have to teach the same lessons to the next year’s intake, and the next, and the next – when we could just fix our interface to let everyone get on with doing it the Easy Way?

Tweets on libraries

Gerrit van Dyk comments on some tweets about libraries as (respectively) discussion space and quiet space, and I think these raise a couple of issues for libraries:

  1. Often libraries do have the discussion areas people want, but people don’t know we do! We’re not always very good at promoting the resources/services we have. (In a focus group recently, a postgrad student timidly said that it’d be nice if the library could offer a service where if she was stuck on her literature review she could come to us and we’d help her do it. Us reference librarians running the focus group had a hard time not banging our heads on the nearest desk: this is #1 on our job description and she didn’t know that’s what we’re here for!)
  2. Sometimes we get so focused on a trend (more people want discussion spaces) that we forget that this doesn’t mean that everything’s completely changed all at once (ie people haven’t suddenly stopped wanting quiet spaces). (Last year I made a video with some of my library’s students asking them what they liked about using the library, and a startling percentage said what they liked was that it was a nice quiet place to study.)

It’s definitely illuminating seeing what people say about libraries online, though it occasionally feels like stalking. I’ve got an RSS feed of a search on tweets in New Zealand about libraries (due to the NZ ISP system I couldn’t narrow it closer to my region). One recent one that is food for thought: “wondering why i’m being told to take a library course when i have been at uni for 3 years and know how to read a book“. Hopefully the library course will answer that question…

Getting cheered

So my colleague and I got cheered at the end of a library skills lecture to 280 new engineering students last week. Ruling out, for vanity’s sake, the possibility that it was because

  • we finished early;
  • that corner of the room was watching sports on their iPods;
  • the students that way inclined thought I was hot;
  • the students the other way inclined thought my colleague was hot…

…It might have been because of a couple of things we tried a bit differently this year.

A bit of background: this lecture was for the first year (“intermediate year”) of Engineering students, in their first week ever at university. Latest figure I’ve heard is that 780 are enrolled; we gave the lecture in three sessions with ~250 students attending each day. The lecture is to support their first assignment, an essay requiring library research which they have a week and a half to write. Anguished quote from the first year this course was offered: “I choose engineering so I wouldn’t have to write!” Citing is a completely new concept to 95% of them.

The last two years, we did a powerpoint going through the research process, different kinds of sources, how to evaluate sources including websites, the evils of Wikipedia, etc, and citing.

This year we did three things differently:

  1. we restructured the powerpoint to start with *their* research process – ie, Google and Wikipedia. We showed how some bad search results come up, eg tipsforsuccess.org, written by a follower of L Ron Hubbard, and I told the story of how Hubbard made a bet at an sf convention that he could create a religion and make a million dollars. (People laughed, it was great.) I showed the Wikipedia page from that Google search – it had some gorgeous orange warnings on it so we talked about those, then looked at the introductory paragraph which had footnotes. (Subliminal introduction to the concept of citing.) Scrolled to the reference list at the bottom of the page which had dictionary entries, books, journal articles, newspaper articles – and segued from *there* into the scholarly research process and the things we hold in the library. And so forth.
  2. Inspired by Beyond active learning: a constructivist approach to learning(1) we got interactive. We were really dubious about this because a) the class size was 250ish and b) these are engineers, and most engineering classes have mutely resisted interaction. So we made sure the powerpoint would work even if they didn’t answer questions. The interaction itself was things like: “So you’ve got an assignment: where do you start?” We expected to elicit “Google” – actually people had various responses and were all talking at once so we couldn’t hear them all. Some said the library so we cheerfully called them “greasers” šŸ™‚ and then when we heard “Google” from others we moved on to the next slide. Google results – “What do you notice about these results?” – they noticed some things, and the rest of what we talked about we just added to what they were saying. Same thing with Wikipedia: “What do you notice? What do these numbers in brackets mean?” And so forth.
  3. We rejigged the slides themselves. The old slides were endless bulletpoints. So, inspired by the movement in conference presentations to use images rather than bulletpoints, we did the same thing. This worked particularly well for a photo-tour of the different parts of the library they’d need, eg a photo of where the reference collection was, then a photo zoomed in on some dictionaries. We had a series of photos physically walking upstairs to the main stacks of books for the assignment subject area. It was a bit hokey and people laughed, but… hey, people laughed, so it was cool.
    3a. Ā  We paused in the middle for a couple of minutes to let the students write down links to the library website, the subject guide, and Internet Detective.

So we gave this lecture three times. People seemed engaged for them all, and the first two times we got regular applause and then people coming up for questions afterwards. The third time someone asked a question in the middle of it (during the citation section), and at the end we got applause and cheers from one corner, and people coming up for yet more questions. So, I dunno, maybe the cheering was a fluke; but either way, I think that format worked really well, and I’m going to be trying it with more classes in future. (Even if more advanced engineering students might have learned how to resist interactivity – it seems worth a try.)

(1) Cooperstein, Susan E. and Elizabeth Kocevar-Weidinger (2004). Beyond active learning: a constructivist approach to learning. Reference Services Review 32(2), pp 141-148

PS Of course we’re still having to tell half this stuff again and again to people coming to the combo lending/reference desk, and I’m considering how to find physical space for some mini-workshops, but that’s par for the course.