Tag Archives: library2.0

Non-English blog roundup #5 (French)

Still catching up, so pulling together a bunch of French content this time:

Bernard Rentier writes “A university which wants to be on the cutting edge of information as a communication tool cannot be unfamiliar with these new practices. It must even use them, not to “reform” them, even less to control them, these two objectives not being acceptable, but if it’s a tool frequently used by many students, the Institution must be able to adopt this new concept and make itself a usage of it that is “sympathetic” and perceived as positive by everyone.

Risu suggests an easy method of increasing your library’s visibility: enter it into Google Business Center with contact details, website, description, photos and videos, opening hours etc. “The whole thing takes 5 minutes and it’s free.”

Thomas on Vagabondages talks about “Lottobook”, a game where every participant pledges to send a book to the winner. The winner is drawn and receives n-1 books, while a runner-up receives 1 book (from the winner) as a consolation prize and so even the winner doesn’t know they’ve won until all the books arrive in the mail.

A meme being passed on via Marlene’s Corner: “to give you the contents of my day as a 2.0 librarian on Monday”.

In Bibliobsession:

On DLog, Dominique writes about The two branches of the library:

Let’s not confuse

  • the physical item;
  • a particular edition of which the physical item is a clone among clones;
  • the work, which is immaterial

And:

I draw from this a new conception of conservation: no longer only for the future or for researchers, but also for the public, here and now.”

And a new report has been published, Report on the digital book (pdf) by Bruno Patino, 30 June 2008. Very roughly, from the executive summary:

The entrance into the digital age seems to be happening later for the book than for other cultural industries. However, many publishing sectors such as professional, practice or reference books are already largely digitised. This development, so far, has challenged neither the commercial model, nor relations with authors, nor the customs of readers. But what would happen if digitisation were to accelerate, even to take over? Such a hypothesis, even if it cannot be predicted with certainty, still merits that the key players in the sector prepare for it, bearing in mind the very important effects that it could lead to on the precarious equilibrium of the book industry.

A particular vigilance should especially be brought to a possible new competition between the rights holders (authors and publishers), whose remuneration of their creations should be preserved and increased, and the access and network holders, who don’t necessarily have any interest in increasing the intellectual property rights.

In this context, two elements are essential: intellectual property must remain the cornerstone of publishing, and publishers must retain a central role in determining price.

The committee therefore recommends a series of measures organised into four actions:

  1. Promote an attractive legal offer. [eg look at interoperability of digital content – formats as much as DRM; interoperability of existing metadata; pursue the policy of supporting digital books[
  2. Defend intellectual property. [don’t modify intellectual property law, which can accomodate digitisation; open inter-professional discussions about the rights of authors]
  3. Put in place provisions allowing rights holders to have a central role in determining prices.
  4. Conduct an active policy with respect to community institutions. [Establish a bureau to promote intellectual property-related policy; request a lower TVA tax for digital cultural content.]

Discussion in various venues has ensued and seems likely to continue apace….

Non-English blog roundup #4 (Dutch)

I’ve been saving up a whole pile of stuff and then more came in when I was down with a cold, and then I just got behind. So I’ll start off with a bunch of old content from Dutch blogs — fair warning, it turns out that my Dutch is even worse than I thought it was. Hopefully it’ll improve, and in the meantime, machine translation is improving all the time…

On ZB Digitaal:

  • comments discuss the reliability of IP address tracing to find the location of visitors — the problem being that it depends on the address provided to the registry by the server. [In New Zealand this means that no matter where you are in the country, if you use ISP X you’ll show up in server logs as being in City Y.]
  • the 7 Vs of young adult librarianship: freedom, trust, responsibility, imagination, narrative, enrichment, cheerfulness. [Alliteration loses something in translation.]

On Wowter over het Web:

  • Wouter introduces a wiki for Dutch biblioblogs, nlbiblioblogs
  • a great post discussing at what point libraries should adopt new technologies. Wouter leans towards the experimentation side of the spectrum, rather than waiting for everything to be perfect, and gives an example of the unintended benefits of a comments feature in a catalogue. “When the library as an organisation is not exploring and playing with the possibilities than the organization is not teaching learning (thanks, wow!ter, for the correction -DF 30/6) anything.” [I ended up reading this through Google Translation which is startlingly readable though it doesn’t deal so well with compound words. Where you see “commentaarmogelijkheid”, read “the ability to comment”.]

And on the Bibliotheek 2.0 Ning group, Jeroen van Beijnen writes about one solution to writing in the margin of library books: transparent post-it notes. [I personally as a reader don’t mind if someone had pencilled in one or two notes. In pencil. And not many of them. OTOH, I do think that (following links all English) readers should be careful, when correcting a book’s historical details, to ensure first that it’s not an alternate history book. The author of the book in question maintains that “we should hold off on the brain-wipe until the second offence“; a comment on her post leads to a LiveJournal community for found marginalia.]

Non-English blog roundup #3

Via betabib (Swedish), RSS4Lib has a list of library web pages that list experimental, beta, or trial web tools and services.

Thomas on Vagabondages (French) discusses CollegeDegree’s “25 social networking tools”; I was particularly interested by Daft Doggy, of which Thomas says “If I’ve understood correctly, Daft Doggy is an application which lets you record a session in a web-browswer and then… replay the [web-surfing] visit, modify it, and add commentary.”
Thomas also quotes Fred Cavassa who says, “Have you noticed that the term ‘web 2.0’ is no longer fashionable? […] Now we speak of social media.

Dominique, bibl. prof. (French) links to her presentation from the ASTED/CBPQ colloquium about profession wikis in libraries: the example of the University of Quebec network (powerpoint).

Via Deakialli, Desde los Zancos 2.0 interviews Dídac Margaix Arnal (Spanish). To a question about promoting collaborative library 2.0 technologies faced with hesitant managers, Dídac suggests talking about:

  1. personal experience – how web 2.0 tools have helped you professionally;
  2. experiences of other libraries;
  3. the fact that the tools are free; and especially
  4. “we have to assume that Web 2.0 is the form in which digital natives communicate, relate to each other, inform themselves, compare information, etc. If we want to converse with them, we’ll have to use these tools […]”

Bibliobsession 2.0 (French) talks about the idea of using Cover Flow for catalogue displays. There are tools for creating coverflow displays: “for the English-speaking library geeks, this post on The Corkboard presents other technical possibilities to do the same thing, and there also exists Protoflow to do the same thing.”

Marlène’s Corner (French) reports the launch of Hypothèses.org, “a blog platform destined to lodge journal blogs […] As for the journals, the blogs will be subjected to a selection process […]” The posts aren’t intended to replace articles, but to accompany and facilitate the publishing process.

Linking away from the library

David Lee King’s notes from a session by David Weinberger, specifically “a blogger that links to other places tells people to ‘go away.’ The hope is that readers will find that valuable enough to come back to you.” reminded me of something I’d been thinking about yesterday.

There’s a bit of resistance to library pages linking outwards to other sites and services. The reasoning goes that “If students wanted to search on Google Scholar they’d go there, not our databases page” and “If students wanted to search on Amazon they’d go there, not our catalogue.”

Which is true and in the past I’ve had no answer for it. But these days there are so many different places to go to and search, who wants to check each one individually? That’s why we have rss readers, and federated searching, and Meebo, and social aggregators.

These days, where (to pick numbers at random for illustration purposes) you might have a dozen sites each with an average 40% chance of finding what you’re looking for, you don’t go to the site which has a whopping 50% chance. You go to the site which makes it easy to go to the other sites and ramp up your chances to 90%.

So if Google Scholar searches 80% of the library databases, and the library databases search 80% of what Scholar gets, but Scholar has the “Full Text @ My Library” link and the library has no link to Scholar — then where are students going to go?

And if Amazon searches a bazillion books that will require extortionate shipping costs and weeks to reach New Zealand at all, and the library catalogue has a million books that are actually here for free, but you can get your LibX plugin to link from Amazon to the library catalogue, whereas the library catalogue stops with “Sorry, could not find anything matching [your title], the end, have a nice day” — then where are students going to go?

Okay, it’s not quite that simple, if only because most students haven’t actually heard of Google Scholar or LibX so they’re actually going to be searching sites that don’t link back to the library at all. But the principle of the thing remains. Just because a resource or service is outside of the library doesn’t mean we shouldn’t link to it. Libraries are meant to be all about the added value, aren’t we? Well, linking outward adds value — the sort of value that makes it worth the while of our customers to spend their valuable time using our service.

Non-English blog roundup #2

Deakialli DokuMental (Spanish) writes about navigation and filtering with tags – also discusses facets. “What is the problem? That description and navigation are different concepts.” This post made me think about searching using social bookmarking sites. I use Diigo which only has an AND search – as far as I can tell (and I hunted a bit) there’s no way to do even an NOT or OR search. Del.icio.us has a few advanced search options, but still no truncation search. As far as I know, there’s no reason this couldn’t be done, and it would make a search for “blog OR blogs OR blogging” much easier.

Documentalistes (Catalan) briefly evaluates Google Image Ripper, a site where you can type in your image search and it brings up the full-size images instead of the thumbnails. I note that it doesn’t solve the duplication problem: it would be Really Cool if a search for “madame de lafayette” didn’t include both images #1 and #5 which are identical. (Literally: Answers.com took it straight off Wikimedia. Some kind of pixel-by-pixel matching algorithm? Yes, yes, strain on the server and would slow down the results. Still.)

DosPuntoCero (Spanish) talks about some surveys described in the book “Libraries and the Mega-Internet Sites” (ISBN: 1-57440-096-7) The blog has pretty bar graphs for

  • librarians’ attitude to Wikipedia (untrustworthy, use with care, as good as print encyclopaedias)
  • whether libraries have a YouTube account (yes, no, planned for the next year)
  • whether libraries have published photos on Flickr (yes, no)

The bars are blue for public libraries, red for university libraries, green for special libraries. My executive summary: public libraries are more liberal towards all these things than university libraries; special libraries are between the two on Wikipedia and Flickr but way down there on YouTube.

Biblog (Danish) links to Intute, “a free online service providing you with access to the very best Web resources for education and research. The service is created by a network of UK universities and partners.” (quote from Intute’s page) I definitely need to explore this more. My colleague reminded me that Intute also created The Internet Detective which teaches students how to work out whether internet pages are trustworthy or not.

And just for fun, betabib (Swedish) links to an (English) interview with a helpdesk operative on the Death Star. If I weren’t hungry for my lunch I’d work out how to be web2.0pian and embed it here, but my cheese and pineapple sandwiches are calling to me.

Non-English blog roundup

I’ve always liked learning other languages (three in high school, a couple more at university, two more when I travelled to their respective countries, medieval Danish when I started writing a fantasy book set in medieval Denmark…) and a while ago it occurred to me that not only are there library blogs written in languages other than English, but it’d be nice to make some of what they’re saying accessible to the English-speaking world.

I read two posts this morning that inspired me to start today. Note that my grasp of the Scandinavian languages remains patchy, but hopefully my translations aren’t too misleading.

  • Daniel Forsman on Betabib (Swedish) reports that “Inspired by Penn State’s work I’ve just built an ‘HTML | iGoogle gadget generator’ for our direct search function.” You can see the resulting widget on the Jönköping Högskolebiblioteket homepage under “Direktsökning” – the dropdown menu allows searching in various databases, and the “+Google” button allows users to add the search to their iGoogle page.
  • Erik Høy on Biblog (Danish) points to Mellop, a website which gives you a free email address that lasts for 15 minutes. Why would you want an email address that you can’t use for longer than that? Well, a lot of web services require you to give an email address when registering, which they send your password or confirmation to. Maybe you don’t trust them to not keep spamming you, so give them a Mellop temporary address, receive the email with the password/confirmation, and throw away the Mellop address. Warning: if you later forget your password for the web service, you’ll have a hard time convincing them to give it to you again now your Mellop email address no longer works.

LibWorld has a great round-up of blogs in various countries, which I’ll have to look through properly at some time(s). Does anyone know of any other non-English library blogs I should be following? I can probably get more or less sense out of French, Spanish, Italian, German, Dutch, and the Scandinavian languages. I probably couldn’t get much out of Korean, but it’d be fun trying.

Computers in Libraries 2008 (LONG!)

I wasn’t at this conference (obviously, for those who know me) but I’ve been attempting to keep up via blogs and wanted to make some notes for myself about some of the cool things I’ve been reading. So what follows is a screed of super-brief notes gathered from various people who were there, in many cases blatantly plagiarised sans attribution from their blogs. Sorry about that, folks…

Programme at InfoToday

Keynote – Pew Internet… (powerpoint at Pew Internet)Lee Rainie

  • 60% of teens use the library in 2008 compared to 36% in 2000
  • Lack of awareness is an inhibitor

Fast & Easy Site Tune-Ups
Jeff Wisniewski

  • use code to keep copyright / last-updated dates fresh
  • contact info -> hCards
  • add labels to forms, checkboxes etc for accessibility

Widgets, tools and doodads for library webmasters (presentation at slideshare)
Darlene Fichter, Frank Cervone

User-Generated Content
Roy Tennant

  • more content is better, more access is better
  • plugged Kete
  • WorldCat going social; LoC using Flickr…
  • Are you set up appropriately to meet your goals?
  • user engagement is a good thing

Library Web Presence: Engaging the Audience
lots of people including Ellysa Stern Cahoy

  • widgets!
  • LibGuides subject guides – still need marketing but usage more than doubled in first month
  • Research Jumpstart at Penn for freshman – stripped down to basics
  • faculty and grad students like being able to build their own page with feeds and widgets

Hi Tech & Hi Touch (pdf at the Shifted Librarian)
Jenny Levine

  • Patrons don’t care whether they’re being reached by high or low technology; they just want high touch. (eg new books list – not just titles and authors, but blurbs and/or covers which give more info)
  • Link to ILL with “We don’t own this, but we will get it for you.”
  • Idea to present a database of the week via SlideShare
  • MeeboMe widget, email link, library hours etc on the null-search page in the catalogue

Innovation Starts with “I” (Slides at LibraryBytes)
Helene Blowers and Tony Tallent

  • Creativity is thinking up new things; innovation is doing new things.
  • involves creativity, strategy, implementation, profitability
  • Don’t ask for permission – ask for support!
  • Sell your vision multiple ways – on paper, face-to-face, presentation. Tell a story about how it could change life for a user.
  • “book bundles” that they bind up with yarn, ready for patron to “grab and go”

Innovative Marketing Using Web 2.0. (Slides at Digitisation 101)
Helene Blowers and Michael Porter

  • library brand is books and community – not logo
  • consumers impact the branding – let them promote you
  • use web 2.0 to tell stories
  • make the branding portable
  • Hennepin their community to submit a photo of reading Harry Potter to the website and Flickr

Mashups for Non-Techies: Yahoo! Pipes (powerpoint, links, more at CIL2008 wiki
Jody Fagan

  • no programming involved – just plug in information

Keynote: Innovative & Inspiring
Delft guys Erik Boekesteijn, Jaap van de Geer, and Geert van den Boogaard

  • made documentary re libraries, travelling around US
  • video they made available here
  • “The book is one of the best technologies ever invented, but it is a technology.”

Transparency, Planning & Change: See-Through Libraries (pdf at Tame the Web)
Michael Casey and Michael Stephens

  • Don’t ask staff for input if you’re not going to use it.

Drupal in Libraries slidecast at OEDB
Ellyssa Kroski

  • Ann Arbor District Library has module to integrate OPAC into website – new website gave 40% increase in traffic
  • also used in classes, for intranets, for planning, workshop sign-ups…
  • being used to empower staff to be able to contribute content to the website directly without the filter of a webmaster
  • library specific modules eg MARC and Z39.50
  • many conferences, resources, mailing lists etc for support

Libraries A-Twitter & Using del.icio.us (Dutch writeup here)
lots of people including Michael Sauers

  • Systems are using twitter for event publicity and reference
  • used del.icio.us to create on the fly pathfinders, catalogue in-house and web resources and other uses – bookmarks here

Facebook Apps & Libraries’ Friendly Future (slideshare)
Laurie Bridges and Cliff Landis

  • sticky site: average user spends 20 minutes on the site
  • library apps exist but little used because not social
  • people WANT to interact, but they can’t find out how on a library site
  • It is never a mistake to give users more options.
  • *you* initiating friending with students or patrons can make you seem like Uncle Creepy, so it’s best to let them initiate it.

Harnessing New Data Visualization Tools (slides at slideshare)
Darlene Fichter

  • data is free but in a raw state that is not yet usable by most people

Catalog Effectiveness: Google Analytics & OPAC 2.0
Rebekah Kilzer, Cathy Weng and Jia Mi

  • use of Google Analytics to understand how its OPAC is used

From Woepac to Wowpac (writeup in Dutch)
lots of people including Karen G. Schneider

    (Me: I love this title)

  • Interoperability is essential: like using APIs
  • Blyberg: The fact that we can’t put together a quality OPAC isn’t because it’s hard to do, but rather that it is systemic and representative of the greater libraryworld problems
  • blogger: Putting a pretty face on a lousy ILS doesn’t get us where our patrons need us to be.

IM service, making it successful (writeup in Dutch)
Super Searcher
Mary Ellen Bates

Libraries as Laboratories for Innovation
Matt Gullett and Greg Schwartz

  • Need: Talent; Time and space; Support from admin
  • Play background music to help control volume in area

Leading Technology in Libraries
Gina Millsap and David Lee King

  • Library Director 2.0 – less hierarchy, involve all staff
  • Library Director 2.1 – customer service is job #1; do pilot projects; treat staff as customers
  • Job descriptions for all staff now say they will participate in the digital branch through blogging (NB based on talking to staff)

Pecha Kucha (podcasting powerpoint at Openstacks | IM slides at slideshare)
6 people with 6min40s to talk each

  • blogger: What if we were all challenged to do a high quality presentation in 6 minutes?
  • IM: 75% of online teens use to communicate; get happy with Meebo widgets for point-of-need help
  • podcasting: audience growing
  • wikis: like barnraising. Easy creation and *searchability*.
  • videocasting: use your users to staff your videos
  • facebook: “Myspace might kill you, but Facebook won’t.” Facebook highlights the user.
  • sceptic: If 2.0 is the solution, what was the problem?

Keynote: libraries as happiness engines (writeup in Dutch
Liz Lawley

  • happiness: satisfying work, experience of being good at something, time spent with people we like, chance to be part of something bigger
  • concept of “productive play”
  • games include collecting, points, feedback, exchanges, customization – can we build these into learning tasks?
  • Seriosity game to reduce emails sent

Technology Training for Library Staff: Creativity Works (pdf at Librarian in Black)
Sarah Houghton-Jan, Maurice and Annette

  • why train? confidence, saves money, serves users better, etc.
  • work with staff to brainstorm, plan
  • task-based
  • incentives
  • technology competencies and training material
  • Technology Petting Zoo project

Tech Tools for Effectively Managing Information (list at cil2008 wiki)
Roger Skalbeck and Barbara Fullerton

    Learning From Gaming
    Chad Boeninger

    • borrow ideas from successful social sites
    • how can we encourage more exploration in libraries?

    Gaming for Adults
    Martin House and Mark Engelbrecht

    • promoting in community worked better than on web
    • Users who have experienced the gaming events tend to gravitate toward the staff who run the gaming events afterwards when they are in the library for another need or reason.
    • The attendees come to the library more after the gaming events. They also use reference materials as their primary activity in coming to the library.

    Online Outreach for Libraries: Successful Digital Marketing (pdf at Librarian in Black)
    Sarah Houghton-Jan

    • place teasers where the users are; bring them to the library
    • list and links at the Utopian Library
    • from the floor: Sending people to a poorly designed website is worse than not being there at all.

    Findability: Information Not Location (powerpoint at rss4lib | writeup in Dutch)
    Mike Creech and Ken Varnum at U Michigan

    • multiple websites for multiple branches – rationalising content and form
    • focus groups, online survey, and one-question survey randomly on pages: either “What did you come to this page to do?” or “Why do you come to the library’s website?” Conversations with stakeholders, used Google Analytics
    • MTagger on all pages including catalogue – after 1 month 1000 tags by 300 taggers
    • anything searchable is an RSS feed. open APIs]
    • now choosing open-source search tool and CMS

    Google
    Greg Notess

    • most people don’t click things at top so integrating image results etc into main search results
    • Google Scholar: added elsevier titles, most frequent authors list.
    • Zero Phrase Search: Google change – they’re working on changing results – sometimes it will say No results found and will just search for the phrase without quotes – sometimes it won’t tell you no results found.

    What’s Hot in RSS & Social Software (links on speaker’s wiki | writeup in Dutch)
    Steven Cohen

      Kete
      Eric Atkinson

      • implementing Kete at Orange County Library System

      The New Generation of Library Interfaces
      Marshall Breeding

      • You want to make it so easy that users aren’t thinking about the interface but rather are thinking about the content.
      • enriched content
      • Can the library community bear the cost of this new OPAC? Can we afford to not do it or do it so slowly that we become irrelevant?

      Going Local in the Library: Web 2.0, Library 2.0, Local 2.0
      Charles Lyons

      • Wikinorthia library-created local wiki (Meredith Farkas’ idea to create a university wiki, where the library could gather information from all different groups on campus to create a truly helpful resource for new students)

      Virtual Reference: Endless Possibilites
      Dan Sich and Derik Badman

      Collaborating with YouTubers to Enhance Library Instruction

      • involving students a good idea

      InfoTubey Awards

      The debasement of Library 2.0 and definitions

      I’m not actually going to talk much about the controversy of whether Library 2.0 has been debased or what such debasement might consist of. Except to note that I’m pretty blase about the fact that everything changes as a matter of course (this is in fact one of the things I think Library 2.0 is all about acknowledging) and slapping the “debasement” label onto a change makes it harder to see what good things are coming out of that change. As an example, it’d be hard for the Library 2.0 concept to be changed/’debased’ if it weren’t spreading quite a lot beyond its origins.

      My blase-itude comes partly from a linguistics background which emphasises that just because a word changes its meaning or pronunciation doesn’t mean the language as a whole is going downhill. It’s just change, y’know. Which brings us to definitions. Simon Chamberlain says that “‘we’ don’t have a clear definition of Library 2.0” and I get the impression that he thinks this is a unique and possibly bad thing.

      But I’m not sure it is. After all, do “we” have a clear definition of the internet? Technical-minded people will talk about servers and networks and http protocols (and really technical-minded people will point out that the internet is far more than just http). People for whom this is so much gobbledegook might talk about Internet Explorer and Google. Other people might talk about online shopping and auctions. Others might talk about keeping uptodate with friends and family overseas, or about sharing hobbies on online forums(*), or internet dating. Others might stare at you blanking and gibber, because it’s all of these things and a whole lot more besides, and how do you sit down and define all that?

      Same thing with Library 2.0. It’s about technology, and it’s about people; and it’s about a paradigm shift, and it’s doing what we’ve always done but better; and it’s about the cool factor, and it’s about making things tie together seamlessly so no-one even notices you’ve done anything.

      That’s not a clear definition. But what is? We live in a complicated world; why should we expect the language we use to describe that world to be any simpler?

      (*) Did I mention that language change isn’t devolution? If I were writing this post in Latin I’d say “fora” – or “foris” or however it’d be declined there – but if I were writing this post in Latin it’d be a lot shorter.

      Search engine wishlist

      Blogging about technology for 23 Things…

      I recently read somewhere or other about Wikia search which… is a work in process obviously and thankfully.

      But it reminded me of how I’d ranted to a colleague the other day that it’s only the complete and utter lack of any programming skills whatsoever (well, Basic and html and a tiny bit of javascript) that stops me creating my own search engine which would search on synonyms automatically: so someone could type in “television” and the search engine would search for “television OR TV OR telly”. Then it’d rank the results so that results with more of the synonyms were rated higher. And it’d also know when one word can have two meanings and figure out which meaning was intended according to what other keywords were used, or – if no other keywords are available to disambiguate – can ask the user which meaning was intended.

      Okay, it has potential for all sorts of havoc and it’d probably be a bit tricky, but (as a non-programmer) I don’t think it’d be *too* tricky; is there really no-one working on something like this?

      Web 2.0 and Library 2.0

      (Rather belatedly: the text of my contribution to our institution’s report-back session after the Lianza 2007 conference. I had a five-minute time limit or I wouldn’t have composed a speech in such detail. Links are to my blog posts about each conference paper. The papers themselves are at the Lianza website.)

      Web 2.0 and Library 2.0 are the buzzwords of the decade. They’re all about the new kinds of interactive websites out there, and about the new ideas about getting our users participating in improving our libraries.

      Last millenium (I love being able to say that) most web pages were just like a page in a book: someone wrote it, and a bunch of people came along and read it. This millenium, more and more websites are like a whiteboard where the person who owns it hands out a pen to everyone who comes to visit. So you get blogs where visitors can comment. Wikis where visitors can fix typos and add information. Websites where users can create social groups and share information with each other. All of that is Web 2.0.

      Library 2.0 is the realisation that a lot of people like this approach — sharing information instead of just taking it. And it’s the idea that if we let people participate in the library like this, then they could help us make our services more useful to them.

      This is a huge idea, which is why there’s a lot of talk about it, both for and against. At the conference, I went to at least eight papers about it, so most of them I’m just going to skim over.

      I’ll start with the ones against — or at least, the cautious ones. Peter Darlington talked about the IT perspective – about how they have to be careful with new technology, planning for the worst. Modern systems are extremely complex, so they have to make sure that anything added to it doesn’t compromise its security, and doesn’t make everything crash.

      Andy Neale talked about how we don’t have to jump on every bandwagon. We should focus on what we’re trying to achieve: he was very keen on figuring out what you want to do first, and only then working out how you’re going to do it technically.

      Brian Flaherty and Paul Sutherland were more enthusiastic about Web 2.0. They did point out that there’s no use in just setting up blogs and wikis if they don’t actually add value to our services. But we can use modern technologies to make our search systems easier to use, for example. And we can use them to get users participating in the library.

      Paul Reynolds talked more about users participating and creating content, and about harnessing that. We create subject headings, which is great, but if we let users add information about levels we don’t look at, that’d be even better. Or if we let users present search results in a completely different format — like showing books about Captain Cook on a map according to where they were published; or a Beethoven CD side-by-side with an encyclopaedia article about him; or an email every time a new book about cochlear implants is added to the catalogue. We don’t have the time to do all this sort of thing ourselves, but if we made our data openly accessible then our users could do it.

      All of this might sound pretty theoretical, so I’ll get into some examples of what libraries have been doing. The University of Waikato has been creating interactive tutorials, online library tours, and podcasts (that’s essentially blogging by voice instead of typing). A lot of the technology they used to do all of this was available for free on the web.

      CPIT have been working on podcast library tours for the same reason as Waikato, so students can listen to them whenever and wherever they need them. They also created a video tour in NZSL, and they’re wanting to do a tour in Te Reo. Again, they talked about focusing on the users, not the technology.

      And for the same reason I want to mention the Dental Library at Otago — they didn’t use any new technology at all, but it was the same idea of getting students participating in their own learning. Instead of the normal library tour where students trail around listening passively, the Dental Library created a treasure hunt where the students were essentially creating their own tour.

      So you don’t need to use technology to get users participating in the library – but it can let you do some really amazing things. I’m going to finish up with the Horowhenua Library Trust. Their council asked them to help gather all the pieces of the local cultural heritage that were scattered among small organisations and private individuals. So they created a piece of free web software and they asked the people in their community to participate by adding their own information onto the website.

      At the conference they played us a recording of a builder who’d never seen a computer in his life — but within an hour and a half of going into the library, he was cataloguing images of machinery for them. They were overwhelmed with volunteers — retired secretaries, people who’d say they could maybe do half an hour a day, and now they’re doing it full-time, four days a week. People are logging in and adding information about photos that no-one else could identify.

      Their view of Web 2.0 is of “radical trust”: trusting their community to create their own library — and by giving that trust, they’re getting an amazing digital library that they couldn’t ever have created without that community’s participation.