News
LibLime, an organisation which sells support to the New Zealand-developed open-source library system Koha, has recently announced changes to their practices that are technically legal but many feel don’t abide by the spirit of the open-source license. Library Journal has a basic summary of events with links to key discussions.
A libarian gets a marriage proposal on Ask a Librarian.
Customer service
Being at the point of need discusses placing screencasts, chat widgets, and other tutorials in the catalogue, subject guides, and databases.
Chalk notes as a valid communication format is a library manager’s blogpost about her response to chalk-on-pavement comments about the library. Her follow-up on chalk notes addresses the issue of communication within the library about public responses like this.
Tracking ILL Requests is a “wouldn’t it be neat if” post about providing more information on ILL requests to users.
Resources
The APA has an APA Style Blog with all sorts of handy tips.