{"id":662,"date":"2019-10-24T14:01:35","date_gmt":"2019-10-24T01:01:35","guid":{"rendered":"http:\/\/deborahfitchett.com\/blog\/?p=662"},"modified":"2019-10-24T14:01:35","modified_gmt":"2019-10-24T01:01:35","slug":"what-do-users-want-from-primo-anzreg2019","status":"publish","type":"post","link":"https:\/\/deborahfitchett.com\/blog\/2019\/10\/what-do-users-want-from-primo-anzreg2019\/","title":{"rendered":"What do users want from Primo? #anzreg2019"},"content":{"rendered":"<p><strong>What do users want from Primo? Or how to get the evidence you need to understand user behaviour in Primo.<\/strong><br \/>\n<em>Rachelle Orodio &amp; Megan Lee, Monash University<\/em><\/p>\n<p>Survey users about most important services. #4 is LibrarySearch letting them use it quickly; #9 is off-campus access. Feedback that LibrarySearch is &#8220;very slow and bulky&#8221;, accessing articles &#8220;takes way to many steps&#8221;, search results &#8220;hard to navigate&#8221;, &#8220;links don&#8217;t work&#8221;.<\/p>\n<p>Project with strategic objectives, success factors, milestones, etc.<\/p>\n<p>Started by gathering data on user behaviour &#8211; Primo usage logs, Primo\/Alma analytics, Google analytics. Ingested into Splunk. Got a large dataset: <a href=\"http:\/\/tinyurl.com\/y5k4nzr4\">http:\/\/tinyurl.com\/y5k4nzr4\u00a0<\/a><\/p>\n<p>How users search:<\/p>\n<ul>\n<li>90% start on basic screen, and 98% use the &#8220;All resources&#8221; scope (not collections, online articles, popular databases) &#8211; basically using the defaults.<\/li>\n<li>Only 15% sign in during a session. 51% click on availability statement, 45% click on ViewIt links. Sometimes filter by facets, rarely sort. Don&#8217;t display reviews or use tags; don&#8217;t browse, don&#8217;t use lateral or enrichment links. Little take up of citation export, save session\/query, add to eShelf, etc.<\/li>\n<li>Most searchers are 2-4 words long. 69% less than 7 words &#8211; 14% longer than 50 words! 1.13% of searches are unsuccessful<\/li>\n<\/ul>\n<p>Two rounds of user testing. Splunk analytics -&gt; designed two views (one similar to classic, one stripped down) and ran think-aloud tests on 10 students using these views, along with pre-test and post-test surveys. Results classified into: user education, system changes, system limitations.\u00a0 System changes were made and testing rerun with another group of students. Testing kits at <a href=\"https:\/\/tinyurl.com\/y4fgwhhx\">https:\/\/tinyurl.com\/y4fgwhhx<\/a><\/p>\n<p>Surveys:<\/p>\n<ul>\n<li>Searching for authoritative information &#8211; start at Google Scholar and databases, only go to Primo if hit a paywall.<\/li>\n<li>Preferred the simplified view. Said that most useful: advanced search, favourites, citation link to styles &#8211; but this wasn&#8217;t borne out by observations<\/li>\n<li>Liked the &#8220;Download now&#8221; (LibKey I think) feature and wanted it everywhere<\/li>\n<\/ul>\n<p>Observations:<\/p>\n<ul>\n<li>only sign in if they need to eg to check loans, read articles. So want to educate users and enable auto-login<\/li>\n<li>Only a few individuals use advanced search<\/li>\n<li>don&#8217;t change the scope &#8211; renamed scopings and enabled auto-complete<\/li>\n<li>prefer a few facets &#8211; simplified list of facets<\/li>\n<li>don&#8217;t change sorting order &#8211; changed location and educating<\/li>\n<li>want fewer clicks to get full text<\/li>\n<li>not familiar with saved queries &#8211; needs education<\/li>\n<\/ul>\n<p>Put new UI in beta for a couple of month, ran roadshows and blog communications. Added a Hotjar feedback widget into the new UI. Responses average at 2.3 rating out of 5 &#8211; hoping that people happy with things aren&#8217;t complaining. Can see that people are using facets, Endnote desktop and citation links; labels on item page.<\/p>\n<p>Feedback themes &#8211; mostly searching, getIt and viewIt access.<\/p>\n<p><strong>Q:<\/strong> You want to do more user education &#8211; have you done any anything on education at point-of-need ie on Primo itself?<br \/>\n<strong>A:<\/strong> Redesigning Primo LibGuide, investigating maybe creating a chatbot. Some subject librarians are embedded in faculty so sometimes even involved in lectures.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What do users want from Primo? Or how to get the evidence you need to understand user behaviour in Primo. Rachelle Orodio &amp; Megan Lee, Monash University Survey users about most important services. #4 is LibrarySearch letting them use it quickly; #9 is off-campus access. Feedback that LibrarySearch is &#8220;very slow and bulky&#8221;, accessing articles [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[307,132,288],"_links":{"self":[{"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/posts\/662"}],"collection":[{"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/comments?post=662"}],"version-history":[{"count":1,"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/posts\/662\/revisions"}],"predecessor-version":[{"id":663,"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/posts\/662\/revisions\/663"}],"wp:attachment":[{"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/media?parent=662"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/categories?post=662"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/tags?post=662"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}