{"id":592,"date":"2018-05-30T19:29:18","date_gmt":"2018-05-30T07:29:18","guid":{"rendered":"http:\/\/deborahfitchett.com\/blog\/?p=592"},"modified":"2018-05-30T19:29:18","modified_gmt":"2018-05-30T07:29:18","slug":"primo-out-of-the-box-anzreg2018","status":"publish","type":"post","link":"https:\/\/deborahfitchett.com\/blog\/2018\/05\/primo-out-of-the-box-anzreg2018\/","title":{"rendered":"Primo out of the box #anzreg2018"},"content":{"rendered":"<p><strong>Primo out of the box: Making the box work for you<br \/>\n<\/strong>Stacey Van Groll, UQ<\/p>\n<p>Core philosophy &#8211; maintain out-of-the-box unless there&#8217;s a strong use case, user feedback, or bug. Focus on core high-use features like basic search (rather than browse) and search refinement (rather than my account). Stable and reliable discovery interface; quick and seamless resource access.<\/p>\n<p>Said yes to:<\/p>\n<ul>\n<li>UQ stylesheet &#8211; one search scope, oneview, one tab, their own prefilters on library homepage (a drop-down menu &#8211; includes some Primo things like newspaper search, some non-Primo things)<\/li>\n<\/ul>\n<p>Said no to:<\/p>\n<ul>\n<li>Journals A-Z<\/li>\n<li>Citation linker<\/li>\n<li>Purchase requests<\/li>\n<li>main menu<\/li>\n<li>EBSCO API<\/li>\n<li>Featured Results<\/li>\n<li>Collection Discovery<\/li>\n<li>Tags &amp; Reviews<\/li>\n<li>Database search (for now)<\/li>\n<li>Newspaper search (for now)<\/li>\n<li>Resource recommender (for now)<\/li>\n<\/ul>\n<p>Dev work for some things &#8211; eg tweaked the log out functionality to address an issue; then Primo improved something, which broke their fix; fixed the fix; next release was okay; next release broke it again; so have reviewed and gone back to out-of-the-box. An example of the downsides to making tweaks.<\/p>\n<p>But sometimes really need to make a change &#8211; consider the drivers, good use cases, who and how many people experience the problem, how much work it is to make\/develop the change and how much work to maintain it? Is there existing functionality in the product or on the Roadmap? How do you measure success?<\/p>\n<p>Does environmental scans &#8211; has bookmarks of other Primo NewUI sites to see what else other people do and how.<\/p>\n<p>Data analysis &#8211; lots of bugs in My Account but also very low usage. So doesn&#8217;t put much work in, just submits a Salesforce case then forgets.<\/p>\n<p>Evaluates new releases &#8211; likes to piggyback on these eg adding OA and peer-reviewed tags to institutional repository norm rules.<\/p>\n<p>User feedback &#8211; classify by how common the complaint is and try to address most common.<\/p>\n<p>Feedback:<\/p>\n<ul>\n<li>first goes to Knowledge Centre Feedback feature and includes email address which forces a response<\/li>\n<li>second listserv<\/li>\n<li>third Salesforce, and then escalation channels if needed<\/li>\n<\/ul>\n<p>Lessons learned: A good salesforce case has a single problem, include screenshots, explain what behaviour you desire.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Primo out of the box: Making the box work for you Stacey Van Groll, UQ Core philosophy &#8211; maintain out-of-the-box unless there&#8217;s a strong use case, user feedback, or bug. Focus on core high-use features like basic search (rather than browse) and search refinement (rather than my account). Stable and reliable discovery interface; quick and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[290,297,288],"_links":{"self":[{"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/posts\/592"}],"collection":[{"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/comments?post=592"}],"version-history":[{"count":1,"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/posts\/592\/revisions"}],"predecessor-version":[{"id":593,"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/posts\/592\/revisions\/593"}],"wp:attachment":[{"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/media?parent=592"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/categories?post=592"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/tags?post=592"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}