Lots of e-resources that need certain amount of skills to use. But don’t have a trainer so implementing training isn’t manageable – fitting into schedules is hard. Training isn’t always motivating – especially hard for the trainer when trainees forget everything they’ve been told – only remember who the expert was “and it wasn’t them”.<\/p>\n
Did research and found brain is designed to shed information. 50% of what you hear will be gone on within an hour. Unless you can convince your brain you’re going to need it again – this is the key to their new system, “grapevine training”.<\/p>\n
Short 10-15min sessions where person A trains B -> C -> D … -> A. Different topic starting a chain every few weeks. Done for technical issues, work processes, etc.<\/p>\n
Staff like the format – get engaged working one-on-one. Often work together longer than session intended and first staff member gets more out than put in. More confident demonstrating to public because they’ve already demo’d to each other.<\/p>\n
Not perfect each time. One problem is that once a train sets off it’s hard to track how far it’s progressed – so create a document where staff tick when training is received and passed on.<\/p>\n
Usually reference staff are responsible for training so they started kicking off the training but when they got a bit tired of this, other staff got asked to kick off chains. Staff are now using chains when they want to use a skill.<\/p>\n
Takes the expert out of the equation so staff are now more empowered. Doing better with familiarity with resources by engaging staff.<\/p>\n
Did they check this doesn’t end up like Chinese Whispers? Actually didn’t. Theoretically the last person gives it back to person A but in practice the chains broke first. But didn’t find that it got distorted. Sometimes you get something different but not wrong<\/em> – they’d just gone off on a tangent.<\/p>\n May not work in big systems – online document to track helped but easier in smaller organisation.<\/p>\n For a short thing, can have one person teach two and spreads faster – pyramid style.<\/p>\n Who initiates? Still mostly the reference team. But very successful when others start. Requires one of the reference team to push it at the start.<\/p>\n Have considered trying it with school classes too – haven’t had a chance to try that yet.<\/p>\n What about capturing notes from people along the chain?<\/p>\n What happens when the chain breaks? You can prod people. But if people really don’t want to learn, so be it. Has worked better and for longer than anything else.<\/p>\n They set a time limit, not always met.<\/p>\n Is there a structured chain? In the start, yes, but really labour-intensive and would break when someone went on leave. More flexible when there’s an online form as staff can find someone available.<\/p>\n","protected":false},"excerpt":{"rendered":" Lots of e-resources that need certain amount of skills to use. But don’t have a trainer so implementing training isn’t manageable – fitting into schedules is hard. Training isn’t always motivating – especially hard for the trainer when trainees forget everything they’ve been told – only remember who the expert was “and it wasn’t them”. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[283,239,265],"_links":{"self":[{"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/posts\/569"}],"collection":[{"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/comments?post=569"}],"version-history":[{"count":1,"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/posts\/569\/revisions"}],"predecessor-version":[{"id":570,"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/posts\/569\/revisions\/570"}],"wp:attachment":[{"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/media?parent=569"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/categories?post=569"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/tags?post=569"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}