{"id":159,"date":"2009-10-13T10:29:00","date_gmt":"2009-10-12T21:29:00","guid":{"rendered":"http:\/\/deborahfitchett.com\/blog\/?p=159"},"modified":"2009-10-13T10:29:00","modified_gmt":"2009-10-12T21:29:00","slug":"here-there-and-virtually-everywhere","status":"publish","type":"post","link":"https:\/\/deborahfitchett.com\/blog\/2009\/10\/here-there-and-virtually-everywhere\/","title":{"rendered":"Here, there and virtually everywhere"},"content":{"rendered":"<p>library services for distance learners<br \/><i>Anne Ferrier-Watson<\/i><br \/><a href=\"http:\/\/lianza.org.nz\/events\/conference2009\/files\/03B2.pdf\">abstract<\/a> (pdf)<\/p>\n<p>[Argh, network cut out in this room.]<\/p>\n<p>History of Virtual Education Reference Desk (VERD)<br \/>1997 &#8211; BTeaching started distance services<br \/>2000 &#8211; need to streamline processes so VERD was created<br \/>2008(?) &#8211; Moodle has taken VERD to a new level<\/p>\n<p>Philosophy to &#8220;give students the fishing line, not the fish&#8221;<br \/>Over 3000 education students are enrolled in online papers<\/p>\n<p>1.75 EFTS supporting VERD.  Busier at some times than others.<\/p>\n<p>Asynchronous service &#8211; answering Monday to Friday.  Many questions asked have been answered before so they&#8217;ve got an ongoing work in progress of making previous answers easy to find<\/p>\n<p>5 sections:<\/p>\n<ul>\n<li>Request items or information (can fill out a webmail form or ask for help on forums &#8211; 7500 views in the last 12 months)<\/li>\n<li>Library FAQs (started as answers to easy common queries; now starting to use it for standard answers for more complex questions too)<\/li>\n<li>Help with APA referencing (&#8220;our favourite section&#8221; &#8211; laughter &#8211; 2500 views in semester B &#8211; a few pdf guides and a link to the forums too)<\/li>\n<li>Catalogue guides (not high use &#8211; many just use it for the link to the library catalogue; starting to think of putting in video tutorials)<\/li>\n<li>Guide to finding journal articles (high use &#8211; includes videos for using ebsco, proquest, indexNZ; also pdf guides to various databases)<\/li>\n<\/ul>\n<p><a href=\"http:\/\/www.jingproject.com\/\">Jing screen capture software<\/a> &#8211; easy to use, free-as-in-beer but not open source.<\/p>\n<p>Feedback from students includes:<br \/>&#8220;The video instruction is fantastic too as I find it easier to do something if I see it in action.&#8221;<br \/>&#8220;now if I forget a step I can use [the online tutorials] to find the right path again&#8221;<br \/>&#8220;you are like the referencing angel&#8221;<\/p>\n<p>Can look at individual activity reports so when someone asks a question you can see where they&#8217;ve already looked for help.<\/p>\n<p>Can look at overall activity reports to give an idea of where most activity is happening and most work is best spent.<\/p>\n<p>Q: What&#8217;s providing the format?<br \/>A: Working around the Moodle format.  Not actually a fan about the format but it&#8217;s the best they can do.<br \/>Suggestion: Worked with McGovern to create <a href=\"http:\/\/www.manyanswers.co.nz\/\">ManyAnswers.co.nz<\/a> which can be put on your own website. (Me: ? Not sure whether she meant the whole manyanswers service or the platform to support your own FAQ.)<\/p>\n<p>Q: Forums available to all students or just distance?<br \/>A: Available to those enrolled in those papers.<\/p>\n<p>Q: Are guides available on public site or just private forums?<br \/>A: Some static guides (not interactive) are available on the public website.  Looking at redeveloping some of this too.<\/p>\n<p>Q: re answering repeat questions<br \/>A: Some refer back to previous answers, some move them into FAQs and refer there.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>library services for distance learnersAnne Ferrier-Watsonabstract (pdf) [Argh, network cut out in this room.] History of Virtual Education Reference Desk (VERD)1997 &#8211; BTeaching started distance services2000 &#8211; need to streamline processes so VERD was created2008(?) &#8211; Moodle has taken VERD to a new level Philosophy to &#8220;give students the fishing line, not the fish&#8221;Over 3000 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[],"tags":[166,73,158,68,67],"_links":{"self":[{"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/posts\/159"}],"collection":[{"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/comments?post=159"}],"version-history":[{"count":0,"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/posts\/159\/revisions"}],"wp:attachment":[{"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/media?parent=159"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/categories?post=159"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/tags?post=159"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}