{"id":157,"date":"2009-10-13T15:32:00","date_gmt":"2009-10-13T02:32:00","guid":{"rendered":"http:\/\/deborahfitchett.com\/blog\/?p=157"},"modified":"2009-10-13T15:32:00","modified_gmt":"2009-10-13T02:32:00","slug":"what-would-you-do","status":"publish","type":"post","link":"https:\/\/deborahfitchett.com\/blog\/2009\/10\/what-would-you-do\/","title":{"rendered":"What would you do?"},"content":{"rendered":"<p>Developing and sharing creative solutions (aka Doing More With Less)<br \/><i>Elizabeth Whyte, Paul Sutherland<\/i><br \/>&#8220;90 minutes of user-generated discussion. In the spirit of Unconference and Pecha Kucha, hear rapid-fire presentations of ideas and challenges from your colleagues. Then break into groups, design solutions, and get inspired to do more with less.&#8221;<\/p>\n<p>Going to watch presentations, ask questions without answering, and then break into groups (&#8220;of at least two people because otherwise it wouldn&#8217;t be a group&#8221;) to generate answers.<\/p>\n<p>I started with my suggestion box presentation, which I&#8217;ll upload later. (ETA: <a href=\"http:\/\/deborahfitchett.com\/talks\/20091013a.php\">it&#8217;s here<\/a>.) Questions about this were:<br \/> &#8211; How responded to allegation that AU is better than CU?<br \/> &#8211; How are questions and answers distributed?<br \/> &#8211; Staff training for social media sites<br \/> &#8211; Should we forego paper suggestion boxes completely?<br \/>Break-out groups came up with: (ETA &#8211; there was much more discussion that I&#8217;ve noted of course! These only include the &#8216;takeaway&#8217; summary reported back at the end of the session.)<br \/> &#8211; If people ask a question\/complain, respond in public so everyone can see.<\/p>\n<p>We got another presentation on &#8220;What would you do about disruptive youth in a public library?&#8221;  This library is the only free sheltered space in the area.  So kids will congregate which is great, but some associated behaviour (especially age 9-14) is less than delightful.  Verbal abuse of staff, customers; bullying; assault; gang activity.  Long-term they want kids to stay in the library and keep reading.  Diagnose much activity as boredom.  Are having holiday programs.  Want low-key, low-cost, low-advertising, low-efforts.  Have used trespass orders but a 2-year tresspass order to an 11-year old is icky.  Police relationship, contacts with schools and other agencies.  Blogging on an internal incident archive.  Training staff.  What else can be done?<br \/>Questions from the audience:<br \/> &#8211; How do older kids respond to incidents?<br \/> &#8211; Does library employ extra staff in holidays?<br \/> &#8211; What&#8217;s the scope of the youth worker role?<br \/> &#8211; What about ways of getting youth to interact with library knowledge other than passive reading?<br \/> &#8211; Can you create an alternative space?<br \/> &#8211; How do you engage with parents of children?<br \/> &#8211; What are their interests?<br \/>Break-out groups came up with:<br \/> &#8211; It&#8217;s good that youth are coming in; they&#8217;re disconnected and libraries are connecting them into society.<br \/> &#8211; Lots of other ideas and going to work it into something coherent.<\/p>\n<p>Jack Goodman<br \/>Libraries have lots of fans but not necessarily outspoken ones.  Library is the cool place to hang out because we&#8217;re about people.  Talks about building relationships with businesses, universities, polytechs, future generations of educators.  Sporting clubs.  WIIFM?  What&#8217;s in it for me\/libraries?  Innovation is essential.  Normally takes a lot of resources, money.  Denmark $122 per capita funding for libraries; NZ ~$60, Aus ~40.<br \/>Have we thought about partnerships with local gardening centre?  Example of garden centre referring to library for care instructions.<br \/>Questions from the audience:<br \/> &#8211; Can you get a supplier to support a project within the library?<br \/> &#8211; How would you make the first approach?<br \/> &#8211; Have you done this yourself?<br \/>Break-out groups came up with:<br \/> &#8211; Libraries shouldn&#8217;t sell themselves short re potential partnerships.  Build relationships.<\/p>\n<p>Ellen Thompson from Queensland University of Technology on the unconference &#8220;It functions better when more traditional meetings fail.&#8221;  Traditional meeting boring &#8211; either nod off or get surly and disruptive.  Would like more dynamic ideas movement going on in meetings.  Wants an un-meeting.  So did it &#8211; convinced boss to have a fortnightly agenda meeting and every second week have an un-meeting:<\/p>\n<ul>\n<li>whoever comes is the right people<\/li>\n<li>whatever they talk about is the right topic<\/li>\n<li>when it starts it&#8217;s right, when it&#8217;s over it&#8217;s over<\/li>\n<li>law of two feet<\/li>\n<\/ul>\n<p>To get a quick meeting:  have it standing up.  (Audience suggestion to secretly take the chairs away.)  Are there any systems, practices, procedures in our organisation that we can &#8220;un-&#8220;?<br \/> &#8211; un-performance and strategic direction <br \/> &#8211; un-jargon<br \/> &#8211; joking: un-reference interview<br \/> &#8211; un-email (talk to colleagues instead)<br \/> &#8211; un-bureaucracy<br \/> &#8211; un-heirarchy of information and power<br \/> &#8211; un-serious<br \/> &#8211; un-noncontroversial<br \/>(Put the &#8220;un&#8221; in &#8220;fun&#8221;!)<br \/> &#8211; un-risk averse<br \/> &#8211; ungry!<br \/>Break-out groups came up with:<br \/> &#8211; A well-run meeting can be a beautiful thing.<br \/> &#8211; Need to have purpose and time and place.<br \/> &#8211; Don&#8217;t try to mash-up agenda-meeting and unmeeting &#8211; will get the worst of both worlds.<br \/> &#8211; Some people have standup meetings and they work, so it can be done!<\/p>\n<p>Claire Stent from Statistics New Zealand<br \/>We try to offer the silver service &#8220;everything to everyone all the time&#8221;.  But then people are in the food court!  They know Google&#8217;s not the best search tool but it&#8217;s quick and easy and has no tutting librarian over their shoulder.  They don&#8217;t feel *comfortable* with our portals.  So what do we do?  We improve our portals and our processes.  So it&#8217;s not silver service any more, but there&#8217;s still no people because nothing&#8217;s changed:  the same service is still under the hood.  Uni students get a course reader &#8211; a chapter here and a journal article there.<br \/>What do we want?  Something different, like a picnic or barbecue?  Why be a restaurant if people don&#8217;t want that?  So now if people go to their research page they get training, emails, etc to do with research.  Also has pictures!  Getting lots of good feedback.<br \/>People don&#8217;t want journals and issues; they want one subject-related article.  So instead of table of contents, get a subject-related alert.  RSS feed search alerts from Ebsco or ProQuest.<br \/>Don&#8217;t invent your same service in a new way; invent a new service!<br \/>Questions from audience:<br \/> &#8211; Why second-guess what people want rather than asking them?  (or watching what they use)<br \/> &#8211; Do your staff understand alerts and RSS feeds?<br \/> &#8211; Is the value of libraries in the food or the service or the menu?<br \/>Break-out groups came up with:<br \/> &#8211; Vote that we&#8217;re about service.<br \/> &#8211; We&#8217;re not convinced people know what they want. Should observe them rather than ask.<br \/> &#8211; People like different delivery methods &#8211; need to do a variety of things.<\/p>\n<p>&#8212;<br \/><a href=\"http:\/\/lianza.ning.com\/\">LIANZA Ning<\/a> &#8211; if people sign up we can write up what we came up with today.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Developing and sharing creative solutions (aka Doing More With Less)Elizabeth Whyte, Paul Sutherland&#8220;90 minutes of user-generated discussion. In the spirit of Unconference and Pecha Kucha, hear rapid-fire presentations of ideas and challenges from your colleagues. Then break into groups, design solutions, and get inspired to do more with less.&#8221; Going to watch presentations, ask questions [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[],"tags":[158,165],"_links":{"self":[{"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/posts\/157"}],"collection":[{"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/comments?post=157"}],"version-history":[{"count":0,"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/posts\/157\/revisions"}],"wp:attachment":[{"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/media?parent=157"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/categories?post=157"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/deborahfitchett.com\/blog\/wp-json\/wp\/v2\/tags?post=157"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}