Getting People Onside
Policy and SOPs
Note: The following notes were written by a half dozen people in four brainstorming sessions at the "Getting People Onside" workshop at LIANZA09 - I'm merely the scribe.
- Accessible
- Flexibility
- SOPs are changeable
- Using discretion
- identify generators of policy and SOPs
- If you're not the policy writers, establish/maintain open lines of communication
- Be familiar with reasons behind the policies ie knowing any applicable legistration
- If changes needed backup with research/reasons
- The staff need to have power of discretion
- identify generators of policy and sops and establish / maintain open, honest lines of communication
- know the basis for the policy and SOPs involving any legislation
- if change is needed, what are the drivers
- Policies and SOPs must be accessible
- Need to know the rigidity / flexibility of policies.
- SOPs can be changed. How much discretion? Staff need to know
- Must be enforceable for fairness
- Make a new policy
- Find the policy
- Find kindred spirits within organisation
- Practice the answers and your approach
- Anticipate responses and have clear concise answers
- know your policy - find the policy that is causing you grief
- De-accessioning policies
- Do the writing and research first
- Develop your idea and know your strengths and weaknesses
except where noted
except where noted