Getting People Onside
Changing minds
Note: The following notes were written by a dozen people in four brainstorming sessions at the "Getting People Onside" workshop at LIANZA09 - I'm merely the scribe.
- Create vision
- Use pictures
- Showing that it works
- Target interests
- Compromise
- Slice pie lots of different ways
Having more than 1 option in negotiating - being flexible - ie will agree to this if we can do this...
- opportunity to vent objections
- incorporate changes into development plan
- repeat vision communication
- give person ownership of change -> strong advocate
- stealth
- strong positive reinforcement when change accepted
- create the vision
- modelling the vision
- target the interests of those with influence
- canvas advocates to sell ideas for you
- compromise
- negotiate
- find their trigger
- avoid surprises, some people don't like spontaneity
- float ideas over time
- fairness, equity
- reactions can depend on subject
- being self-aware about how you sell
- Overcome objections -> personalities
- listening carefully
- ask right questions for understanding
- what exactly are you objecting to
- Indirect route - sell the idea to someone else
- Demonstration physically - case study to show in action
- Have the answer to possible objections
- What's in it for me?
- What are the priorities?
- Know people's triggers, passions, which will help them accept change, own change, want change.
- Be open to changing your own mind when you need to.
- Keep on saying it.
- Understand the objection
- Ask the right questions
- incorporate changes into development plan
- find the trigger
- people need to change their own minds, you can't change minds for them
- let people feel it's their idea
- Don't make surprises for people, don't force them to be spontaneous
- Give people choice, give them time
- Stay self-aware
- Create a positive vision (pictures)
- Model the new idea - don't just talk about it
- Target the person's interests
- Compromise (have lots of options or bargaining points on the table)
- Create a win-win situation
- Get the person involved rather than imposing it on them (colleagues)
- Repetition
- Provide more info
- Listen carefully to objections so you understand and can address it
- Come back when it's a better time
- Say it several times to your boss
- ID preferred learning styles of person you are trying to convince
- Use a visual/graphic medium
- Use a case study
- Demonstrate it - "actions speak louder than words"
- Champions in ideas
- What's in it for me
- Innovations
- Communication dates time need different strategies
- listening
- time - it takes time
- repetition
- what's in it for me
- you are able to be open to learning
- give responsibility to those who are resistent - encourage them to come up with the ideas
- Communicate vision
- ask how they feel
- empathise
except where noted
except where noted